How to become a Buylink Services customer

If you’re a foodservice operator or hospitality group looking to simplify and enhance your procurement function, you’ve likely felt the sting of rising costs and administrative bloat. At Buylink Services, we partner with you to give your business measurable cost savings and time efficiencies, and manage complex supplier relationships through end-to-end procurement solutions.

Here’s how we help your business to harness Big Buying Power with Smarter Procurement.

Is Buylink Services right for you?

This solution is designed specifically for CFOs and Financial Controllers who need to drive measurable savings across multiple sites while simplifying complex food service operations. Many of our customers/clients come to us because dealing with too many suppliers and too many invoices makes compliance and supplier management a time-consuming task that drains valuable resources in finance and operations from focusing on what really matters.

Here’s how the process works:

1. Book a discovery call with Damian Jardine 
2. Have your procurement spend analysed
3. Get a commercial proposal with supply chain recommendations
4. Implement and go live

1. Discovery call

It starts with a 20–30 minute conversation to clarify your current position to get a snapshot of your business structure, your sites’ geographical spread, and your processes and platforms currently being used. By considering your unique pain points (whether that’s the administration burden, pricing inconsistencies, increasing costs, or lack of reporting) we show you how Buylink Services can solve those problems and create opportunities to meet your goals. You’ll gain clarity over your current state and be inspired by the clear efficiencies and savings Buylink Services generates.

2. Procurement and spend analysis

As specialists in food service categories and end-to-end procurement services, we analyse your spend and current supplier arrangements to assess potential savings, supply chain risks and duplication, and then identify opportunities to consolidate. From this analysis, we’ll share the estimated savings you can make through Buylink Services and outline suppliers we recommend based on your sites’ respective needs. These recommendations will show you exactly where the inefficiencies are and what a high-performing pay to procure (P2P) supply chain looks like.

Beyond the commercial gains for your sites, you’ll gain instant and ongoing visibility over spend and significantly reduce the time and stress associated with dealing with too many suppliers and too many invoices. By using Buylink Services, you’ll reduce the overhead of processing supplier invoices by 99%* as we issue you one consolidated invoice to pay each month. Your business will benefit from these substantial cash-flow advantages and give you time back in your accounts payable (AP) department. On the ground at each of your sites, your operational and management teams get dedicated support from our customer service teams to handle the operational noise to manage orders and any delivery issues.

3. Commercial proposal with recommendations

With a complete analysis and recommendations we provide a clear outline of the services included, the scope of work, and typical terms. This proposal covers our supplier management approach and an implementation roadmap. We map out everything from system integrations and reporting to internal stakeholder communications, ensuring a smooth transition with minimal disruption to your operations.

4. Implementation and “go live”

We know that for chefs and facility managers, the biggest concern is continuity. Our dedicated customer support teams in Melbourne and Sydney manage the transition in stages for multi-site groups to ensure your kitchens keep running efficiently. We handle the “operational noise” like managing order changes, cancellations, and delivery issues, so your team can focus on their craft.

Our service gives you:

• Transparent, human-centric support. We respond to and resolve every query via dedicated phone line, email, Freshservice ticketing, and automated workflows.
• Streamlined process. All supplier payments and arrangements are handled by the Buylink Services team.
• Contractual and operational governance. We track performance through key performance indicators (KPIs) and scheduled quarterly business reviews (QBRs).
• Price integrity. Through rigorous price file management, we maintain price integrity and offer strong budget control functionality.
• Compliance and risk. We handle all supplier documentation and vendor onboarding processes and compliance management.
• Multiple user access levels. We build in custom user access levels for site-specific access and account-level access for various stakeholders in your management team.

What happens after you’re live?

We see ourselves as a long-term partner, not just a service provider. Once you are live, the value continues to grow through:

• Ongoing management. Regular performance and catalogue reviews to ensure product optimisation and fit. 
• Expertise. Specialist chefs and dietitian insights, and market intelligence provides valuable expertise to build your procurement capability.
• Training. Masterclass support offers additional training and adds value to your management team.

What makes Buylink Services different?

We’re a 100% Australian privately owned and operated company providing end-to-end procurement management. Leading contract catering company, Cater Care, has used Buylink Services since 2017 and acquired the tech in 2022. By being a customer of Buylink Services you benefit from and leverage the big buying power of Cater Care’s $250m annual food spend across Australia.

Good foodservice operations shouldn’t be impacted by unnecessary business admin. Get end-to-end procurement services that deliver cost savings, efficient systems, and better administration with convenience at the core.

By centralising supplier oversight, we significantly reduce administrative burdens and provide the spend visibility required for modern financial auditing. Every supplier in our network is quality-assured and fully compliant, giving you peace of mind at every site.

*Buylink Services issues one invoice to our customers per month.